Chartered Institute of Customer Relationship Management is located in Nigeria. She has many years of experience in the area of Customer Care, Customer Relationship continue>> 

Aims and Objectives

To develop and teach the art and science of best practices in Customer Relationship Management an profession, industry, academic, discipline and distinct field of study and knowledge.

Our Vision

To raise the status of the profession of Customer Service Management to a level where membership of the institute and appropriate qualifications are recognized by  continue>>

Becoming a Member

The following are guidelines for aspiring members of the Chartered Institute of Customer Relationship Management. The following categories of membership are available: Fellow, Corporate Members, Direct Member, Individual Member, and Associate Member. Full eligibility requirement for each grade of membership can be found here.

Frequently Asked Questions (FAQ)

Deciding on joining a professional organisation takes alot of thinking to issues that requires response. Infact, many of our current members have to call, visit us or email to get answer to questions.No, over the years, we have compiled our frequently asked questions (FAQ) & answers to simplify your decision making ckick here>>

Affiliates and Partners

CICRM has strategic partnership with many organisations in the private and public sector; from all over the world. Our partners includes FOMIC Polythechnic, Chartered Institute Customer Relationship Management (CICRM) USA, Customer Service Training Institute USA, College of Supply Chain Management an affiliate of Chartered Institute of Management Specialist, USA. To join our partners and affiliate, click here to learn more>>        


  • Membership application form
  • Student Application form
  •  Syllabus
  • Annual Timetable
  • Direct Membership ,
  • Others, click here>>



The Institute wish to inform the general public and the NYSC Corp members that Mr Opadere Olayinka David and his companies:

1. Global Institute of  Project Management Limited and
2. Pan African College of Health Safety and Environmental Management Limited

is no more representing the Institute in the following States since 1st June 2018:
1. Jigawa State
2. Kano State
3. Lagos State and in any State in Nigeria.

Any individual, companies or Corp Members doing business with Mr Opadere Olayinka David on behalf of the Institute does that at his/her own risk.