All NYSC registered students are expected to write and pass the following ICRM Professional Examination stage:

    Post Graduate Diploma in Customer Relationship Management.
    Paper 17: Strategic Customer Management
    Paper 18: International Marketing Management
    Paper 19: Customer Service Marketing
    Paper 20: Business Policy and Management
    Paper 21: Customer Relationship Management (Case Study)


Chartered Institute of Customer Relationship Management is located in Nigeria with the Head office in Lagos State, Nigeria West Africa and she has many years of experience in the area of Customer Care / Services, Customer Relationship Management, Front Deck Officer, Call Center Management, etc. as a professional body.

Our Vision

To raise the status of the profession of Customer Service Management to a level where membership of the institute and appropriate qualifications are recognized by the business community in Nigeria as essential prerequisites for positions in Customer Service and Relationship Management.

Aims & Objectives

Aims and Objectives

To develop and teach the art and science of best practices in Customer Relationship Management an profession, industry, academic, discipline and distinct field of study and knowledge.


Affiliate Program

The Chartered Institute of Customer Relationship Management welcomes service quality consultancy/affiliate partners worldwide as one of those who assist us to reach our clients and provide them with professional consultancy in customer service excellence. Each partner of ours is responsible for one state/region that is why they are called Affiliate Partners.

Read more