CSTI Study Manual

Customer Service Training Manuals & Publications

The following is a listing of the Customer Service training Manuals available to customers of The Institute of Customer Relationship Management. All the manuals below are available via instant download over the Internet. All manuals are published in Adobe PDF format for easy viewing and printing.

No prior experience is required to use any of our training manuals. All manuals are written in an easy to understand self study format that is designed so that anyone can easily learn the process and techniques presented in the manuals. All manuals are written in English.

The links below will take you to the product description page for each manual. Since PayPal is not able to be used in Nigeria, you will not be able to purchase directly from the product page.

To purchase any of the manuals listed below, please call the offices at The Institute of Customer Relationship Management at 2347-04-238-7666 or 2347-02-572-5490. They will be happy to take your order and provide you with the instant download link for the items you purchased.

Currently Available Publications:

  1. Customer Service Basics
  2. Customer Service Recovery
  3. Customer Service Conflict Resolution
  4. Customer Service Training for Service Technicians
  5. Customer Service Training for Frontline Personnel
  6. Customer Service Training for Managers
  7. How To Interact With Any Type of Customer
  8. Using The Telephone for Great Customer Service
  9. Observation Selling

Here's how to order your Customer Service training manuals:

To purchase any of the manuals listed below, please call the offices at The Institute of Customer Relationship Management at 2347-04-238-7666 or 2347-02-572-5490. We will be happy to take your order and provide you with the instant download link for the items you purchased.