Returning or Old Students

RETURNING/OLD STUDENTS

Examination: June and December Yearly. 

Course Duration Per Stage: 6 months 

 

Stage 1

Certificate in Customer Care

Entry Requirements: WAEC, NECO, GCE

 Student Registration Fees

Exams fee for Certificate Stage (N2,500 per Subjects)

      N14,500

      N15,000

Total Fee Payable by New Student with Exams fees

       N26,500

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Examination Courses:

Paper 1: Principles of Marketing

Paper 2: Principles of Selling

Paper 3: Business Communications

Paper 4: Principles of Customer Care

Paper 5: Business Law

Paper 6: Business Economics and Statistics

 

Method of Payment: Payment could be made into the Institute Bank Account as follows:

Bank: Access BANK PLC

Account Name: Chartered Institute of Customer Relationship Management

Account  No.: 0006609089

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Stage 2

Diploma in Customer Service

Entry Requirements: Diploma/ND

Total Fee Payable by New Student  (Exemption fees N2,000 per subject for certificate stage  and Registration Fees included)

Total Fee Payable by Old  Student (N3,000 Per Subjects)

            N41,500

            N15,000

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 Examination Courses:

Paper 7: Consumer Behaviour

Paper 8: Managing Customer Information System

Paper 9: Business Relationship Environment

Paper 10: Sales and Marketing Research

Paper 11: Customer Service Management

 

Method of Payment: Payment could be made into the Institute Bank Account as follows:

Bank: Access BANK PLC

Account Name: Chartered Institute of Customer Relationship Management

Account  No.: 0006609089

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Stage 3:

Graduate/Higher Diploma in Customer Service:

Entry Requirements: HND/B.Sc in Non Management/Social Sciences Courses

Total Fee Payable by New Student (Exemption fees N3,000 per subject for Diploma stage  and Registration fees included)

Total Fee Payable by Old  Students

           N56,500

           N20,000

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Examination Courses:

Paper 12: Customer Management Techniques

Paper 13: Managing Business Operations

Paper 14: Relationship Marketing Management

Paper 15: Applied Public Relations

Paper 16: Call Center and Multi-Media Technology

 

Method of Payment: Payment could be made into the Institute Bank Account as follows:

Bank: Access BANK PLC

Account Name: Chartered Institute of Customer Relationship Management

Account  No.: 0006609089

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Final Stage:

PGD in Customer Relationship Management

Entry Requirements: HND/B.Sc in Non Management/Social Sciences Courses

Total Fee Payable by New Student (Exemption fees N4,000 per subject for Graduate Diploma  stage  and Registration Fees included)

Total Fee Payable by Old  Student

    N76,500

    N25,000

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Examination Courses:

Paper 17: Strategic Customer Management

Paper 18: International Marketing Management

Paper 19: Customer Service Marketing

Paper 20: Business Policy and Management                        

Paper 21: Customer Relationship Management: (Case Study)

 

Method of Payment: Payment could be made into the Institute Bank Account as follows:

Bank: Access BANK PLC

Account Name: Chartered Institute of Customer Relationship Management

Account  No.: 0006609089

 

NOTE: Candidates must be registered and paid-up Student Registration fee of the Institute before undertaking the examinations.

Results and certificates are issued approximately four weeks from receipt of candidates’ answer scripts. Full details of exam dates are sent to CICRM Approved Centres.

 

Eligibility:

  1. High School leavers wishing to embark on a successful career in Customer Services, Customer Care, Call Center, Relationship Management etc.
  2. Students/Personnel who wish to obtain a recognized qualification in Customer Services.
  3. Individual wishing to pursue higher levels of learning in Customer Services field.
  4. Undergraduates Bachelors Degree holders in other disciplines wishing to start a successful career in Customer Relationship Management.

Entry Requirements:

WAEC, NECO, GCE, A Level, Diploma, Advanced Diploma, HNC, HND, B.Sc, PGD, MBA, M.Sc and other professional qualifications.

Course Duration:

Twenty four months of study at a training institutions approved by the Institute (six months for each level) any interested tuition centre could apply to the institute for approval and accreditation as teaching and examination centre.

 

Examination Fees

 

Exams Stages

 Amount

 Total Amount

Certificate Exam

N2,500 per subject

(N2,500 X 6) = N15,000

Diploma Exam

N3,500 per subject

(N3,500 X 5) = N17,500

Higher Diploma Exam

N4,000 per subject

(N4,000 X 5) = N20,000

Postgraduate Diploma – Exam

5,000 per subject

(N5,000 X 5) = N25,000


Additional fees:

a. Late Examination Fee                                              N1,000 per subject

b. Exam transfer fee (including medical Report)          N5,000 per session Exemption fee         

c. Certificate Replacement fee                                     N10,000

CICRM reserves the right to make alterations to fees at its discretion.

Examination Dates:

Examinations are set and moderated by the Chartered Institute of Customer Relationship Management. Examination procedures are rigorously endorsed and are invigilated by personnel approved by the institute.

Examinations are held twice in a year: June and December.

Registration deadline is four weeks prior to the commencement of the examinations.

Certification:

Students having completed a level will be issued with a statement of result recognizing their achievement and Member certificate will be issued on successful completion final level.

Examination Closing Dates:

Candidates entering for examinations must ensure that their completed examination entry forms and fees reach the Institute at least four weeks before the date of the examinations. Examination time tables indicate the closing date for receipt of entries for each sitting.